Our Satisfaction Guarantee:
If you are not completely satisfied with a product that you have purchased from Gemstone-Rings-Direct.com, a Lifetime Jewelry® Company, you can return it within 30 days of purchase and we will provide you an exchange, credit or refund the cost of the item. All of the products sold on Gemstone-Rings-Direct.com are offered with "free shipping", if a product is returned to us, the actual shipping costs will be deducted from your refund. In addition, a 8% restocking fee will also be charged for all returns, with the exception of products with manufacturer defects in workmanship and materials. This restocking fee will be deducted from your refund should you wish to return your item(s). The cost of return shipping and insurance is the responsibility of the customer. Please see our returns & exchange policies for complete details.
Free Shipping Information:
Free Shipping is offered only in the 48 contiguous US states. Shipments from Gemstone-Rings-Direct.com will be sent by FedEx and a signature will be required on delivery. Shipments will not be delivered to Post Office boxes and will be shipped to the billing address on file with the applicable credit card company only. If the shipment is to be made to any other address, the customer will need to advise his credit card company of the alternate address for security reasons. The customer will be notified of any delays in shipment via e-mail.
Tax Information:
Kansas Sales Tax is only charged for shipments to Kansas locations. Some states may charge you "use tax" which is imposed on sales made outside that state and used within that state. You are responsible for paying all "use taxes" imposed by your state.
Free Gift wrapping:
If you'd Like your item gift wrapped, please:
1) Check Off the "Gift Wrap" option at the bottom of the order page at checkout.
2) If the gift wrapped items are being sent directly to the gift recipient, we'll include a personal message with
your gift....omitting the prices, of course. You may write your personal message below the "Gift Wrap" option. A credit card
receipt will be sent directly to you for your records.
3) If gift wrapped items are being sent directly to you and if your order is for more than one item, specify which
items you would like gift wrapped in the comments box.
Warranty Information:
At Gemstone-Rings-Direct.com, we want you to be happy with the quality of the product that you purchase from us. Gemstone-Rings-Direct.com will repair defects in our products that are due to manufacturer defects for the life of the product. This warranty does not,
however, apply to items subjected to normal wear, abuse, or physical damage whether accidental or otherwise. Gemstone rings
that have been sized are not returnable. Call Gemstone-Rings-Direct.com at 1-866-896-4610 for more information. An original
purchase receipt must be included with all products returned for Lifetime Warranty repairs.
Upon acceptance of delivery, insurance and protection of merchandise becomes the sole responsibility of the customer and
Gemstone-Rings-Direct.com shall not be held liable for any loss, theft or resulting damages that may subsequently occur.
Payment Methods Accepted:
We are securely setup to accept Visa, MasterCard, American Express and Discover. Be prepared to provide your credit card
number, expiration date, CVV number (4 digit security number on back of card) and credit card company phone number. Money
orders or Cashier's Checks can be mailed to:
Gemstone-Rings-Direct.com
2081 N. Webb Road
Wichita, KS 67206
Personal checks will be accepted, however, products will not be shipped until the check clears your bank.
Exchange Policy:
You can exchange any item within 30 days of purchase. Steps:
- Call to obtain a Return Merchandise Authorization (RMA) number and place your new order.
Phone: 1-866-896-4610 (Toll Free), or e-mail: CustomerSupport@gemstone-rings-direct.com.
Return your product to Gemstone-Rings-Direct.com - Mailing instructions will be emailed to you once you obtain an RMA number. Once your product has been received at our warehouse your exchange order will be processed and your credit card will be credited or debited accordingly. All gemstone products are offered with free shipping, so please be aware that if you exchange one of these products, the actual shipping costs of the initial and return shipment will be the responsibility of the customer.
General Return Policy:
At Gemstone-Rings-Direct.com, we want you to be extremely happy with your jewelry purchase. Therefore, you may rest assured that you can return any product within 30 days of the date of purchase under the following conditions:
- Prior return authorization is required by calling 1-866-896-4610 (Toll Free), or e-mailing CustomerSupport@gemstone-rings-direct.com. Mailing instructions will be emailed to you once you obtain an RMA number. Failure to obtain return authorization will result in your return being refused and shipped back to you at your cost.
- The actual shipping charges that were included in the "Free Shipping"* cost of your product plus a minimum of 8% restocking fee will be deducted from the account credit given. Return postage and shipping insurance is the responsibility of the customer. If at any time, Gemstone-Rings-Direct.com, its subsidiaries, or the manufacturer is billed for return postage, that amount will be deducted from your final refund or charged back to you if refund has already been issued. Restocking fees do not apply if their is a manufacturer warranty claim due to defects in workmanship and materials.
- No returns for any type of abuse, accident or normal wear. Repairs for abuse, accident or normal wear are available at additional cost. Call 1-866-896-4610 for more information.
- Any rings that have been sized cannot be returned for any reason.
- For undeliverable or refused shipments, the customer will be responsible for the initial postage (including actual postage costs on products with "Free Shipping") and any and all return charges for postage, plus a 8% restocking fee.
- All returned merchandise will be inspected by a certified diamontologist and/or a professional jeweler working through Gemstone-Rings-Direct.com prior to issuance of refunds or exchanges. Products that do not pass inspection or are not the original product shipped out will be returned and a charge for return shipping will be made to your credit card and credit will not be issued for the return. Reasons for not receiving include but are not limited to damage due to abuse or normal wear and tear and fraud.
*All products are sold with free shipping, so please be aware that if you return one of these products, the actual shipping costs of the initial shipment plus the return shipment and insurance will be the responsibility of the customer.
General Damage Policy:
All Gemstone-Rings-Direct.com products are well packaged for shipping; however, shipping damages are always possible. If your item appears to be damaged, please follow the instructions below:
- Notate visible damage on the shipper's receipt. Failure to notate visible damage on delivery may void your ability to get replacement or refund.
- It is important that you contact us within 48 hours of delivery, as freight claims need to be filed within that time frame. Notification of damage after 48 hours of delivery may cause you to be subject to further fees for replacement or repair.
- All returned products should be in the original manufacturer packaging. Gemstone-Rings-Direct.com reserves the right to require photographs and/or proof of any damaged product.
General Cancellation Policy:
Orders that are canceled prior to shipment will incur a 5% cancellation fee. Orders that are canceled after shipment has occurred will be subject to the rules of the return policy.
Privacy Statement:
This privacy statement applies to the website of:
Gemstone-Rings-Direct.com
2081 N. Webb Road
Wichita, KS 67202
USA
1-866-896-4610
CustomerSupport@gemstone-rings-direct.com
We respect your privacy. For this reason, we have taken the time to disclose our information collection practices and our
privacy policy so that you, the consumer, are aware of the steps we go to in order to insure your privacy is maintained.
Please take the time to review this document.
We collect information for the following purpose(s):
- Completing or supporting an activity
- Tailoring the website for its visitors.
- Gemstone-Rings-Direct.com delivery services possibly not sharing our privacy policy.
If you believe that our website has collected incorrect information or if you would like to dispute any information, please contact us using the address at the top of this page.
About our Pricing
All prices listed are correct to the best of our knowledge, although every effort has been made, we reserve the right to alter these prices without notice. We reserve the right to refuse to honor any incorrect posted on-line prices.
